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Digital Transformation
For Service Delivery

Delivering excellent customer service is a key to success for most businesses.
But being time-efficient in the delivery of services can be the difference between making a profit and not for the service industry.
Choosing the right digital transformation solutions can ensure you achieve both

Microsoft Dynamics 365 For The Service Industry

Make service delivery and customer relations simple with Microsoft Dynamics 365 solutions. A combined solution of Dynamics 365 for Field Service and Dynamics 365 for Customer Service can open up a world of possibilities for improving how you operate. From mastering communications at scale to finding new efficiencies in process, the capabilities of these solutions is enormous. It’s no surprise there’s a possible ROI of almost 17 times original investment with Dynamics 365.

Benefits of Dynamics 365

With a Dynamics 365 solution at the core of operations, your organisation will be able to:

  • Monitor real-time logistics and staff levels to meet customer demand.
  • Create new efficiencies through smart planning requirements based on staff skills, geography and more.
  • Track staff and resources with live tracking reporting.
  • Keep customers informed via automated SMS or email when they can expect their service.
  • Channel all communications through Dynamics 365, improving customer service.

By using Microsoft Dynamics 365 to improve procedures and provide necessary information to staff, customer request resolution times can significantly improve. This means that more issues can be dealt with in less time, meaning staff are more efficient.

Improve Processes With Power Apps

Every service company will have unique processes in their operations, ranging from form filling to check list completion. Some will be completed first on paper to then be transferred to a computer, wasting time and resources. So what if you could digitise the process? Microsoft Power Apps offers a cost-effective way to turn these processes into custom apps that can be used on-the-go. No more returning to the office to log details – Power Apps can upload info direct to your CRM system, or email data in a format that you can instantly work with. And as part of creating Power Apps, our consultants are adept at simplifying processes, boiling requirements down to simple interactions (yes/no options, drop down menus, tick boxes), saving agents time.

Field Services With Microsoft Teams

With a Dynamics 365 solution at the core of operations, your organisation will be able to:

  • Monitor real-time logistics and staff levels to meet customer demand.
  • Create new efficiencies through smart planning requirements based on staff skills, geography and more.
  • Track staff and resources with live tracking reporting.
  • Keep customers informed via automated SMS or email when they can expect their service.
  • Channel all communications through Dynamics 365, improving customer service.

By using Microsoft Dynamics 365 to improve procedures and provide necessary information to staff, customer request resolution times can significantly improve. This means that more issues can be dealt with in less time, meaning staff are more efficient.