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Provide Personalised Customer Services At Scale

Microsoft Dynamics 365 Customer Service is the smarter way to manage all of your customer communications, requests and support enquiries. Use this leading customer service CRM solution to deliver professional and effective service and support at scale – without losing the personal touch.

Akita helps organisations of all sizes to implement Microsoft’s professional customer service software application, providing development, licensing and ongoing support as required.

Capabilities of Dynamics 365 Customer Service

Communicate over every channel
Deliver end-to-end customer service across all communication channels. Track all interactions from within your customer service CRM to be able to deliver incisive and personal service. You can even turn Dynamics 365 Customer Service into your phone calling platform with Business Voice.

Self-service
Power self-service customer solutions, such as predictive live chat or chatbots, delivering up-to-date answers and information that satisfies your customers’ needs without the need for an agent.

Better case management
Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and be able to provide a more personal service with instant access case data in your customer service CRM.

Empower agents
Provide customer service staff with everything they need to deliver high-quality and effective service. Help them adapt to new customer requirements and predict future trends to be able to resolve requests faster.

Improve engagement & simplify feedback
Utilise Dynamics 365 Customer Voice to quickly create personalised surveys and feedback forms for all of your communication channels, allowing you to get vital feedback about your performance while showing customers that you care.

Dynamics 365 Implementation

Ready to adopt Microsoft Dynamics? We offer the following implementation strategies to get organisations up and running:

Microsoft Dynamics 365 Sales is a leading CRM solution for managing and nurturing leads and customer enquiries. Our fixed-price, one-day implementation is designed to get you up-and-running as quickly as possible.

While many businesses want a CRM system, they don’t have the time to spare to get involved in a complex CRM setup project. Our one week deployment is designed to get you up and running with Dynamics 365 Sales as quickly as possible, so you can start enjoying the benefits of the platform.

Whether you’ve got complex CRM requirements, are looking to migrate to Dynamics 365 Sales from another CRM system, or have 3rd party
integrations to consider, we’ll be able to create a tailored plan for Dynamics 365 implementation and adoption. We’ll be happy to discuss you requirements and provide a quote. Start a conversation today.

As a Microsoft Tier 1 CSP partner, Akita can supply all necessary licensing for new and existing Dynamics 365 instances at the same cost as buying direct from Microsoft. We can also work with organisations to find ways to save on their licensing. For more information on licensing visit our dedicated page.

Dynamics 365 Customer Service With Intellico

Intellico is a leading Microsoft Dynamics developer. We help organisations to transform their customer service delivery, assisting at every stage of their customer service CRM projects – from initial consultancy to end-user support.

We can even help with further integrations with your customer service software, such as social media channels and phone systems.

We’re a Microsoft Gold partner, and our Dynamics services are used by some of the world’s leading organisations. So for a partner you can trust with your CRM project, get in touch.

Take A Demo

Interested in a closer look at the capabilities of Microsoft’s customer service software? Book a demo with us and one of our consultants will guide you through the key features via video call.

If you like what you see, you can then take 30-day free trial where you can explore Dynamics 365 at your own pace. We’ll be happy to answer questions during your demo and can suggest next steps at the end.